TROLLEYReserve Aug. 6 ↗DTLA Trolley Passenger Terms, Assumption of Risk and Release of Liability
Effective August 2, 2026 · The DTLA Trolley Company, LLC
Important: Please read these terms carefully. They affect your legal rights. Nothing in these terms releases or limits liability that cannot lawfully be released or limited under California law.
1. Individual reservation and eligibility
You must be at least 18 years old and legally capable of accepting these terms to reserve a ride. Each reservation is for one passenger only. You may not reserve, accept terms, or waive rights for another adult. Identification may be required before boarding. A minor may ride only with advance Company approval and an accompanying parent or legal guardian who has completed any required minor documentation.
2. Event and service
This reservation is for the DTLA Trolley experience on August 6, 2026, operating between 6:00 p.m. and midnight in Downtown Los Angeles. A reservation permits one passenger to participate, subject to capacity, safety, operating conditions and these terms. It does not guarantee a particular vehicle, driver, seat, departure, stop, uninterrupted route or arrival time. Routes, stops, vehicles and schedules may change because of traffic, road closures, weather, mechanical issues, emergencies, government action, special events or safety needs.
3. Passenger rules
You agree to follow all driver and staff instructions; board and exit only when directed; remain seated while the vehicle is moving; use an available seat belt or restraint as required; keep aisles and exits clear; secure your belongings; supervise any approved minor; and immediately report injuries, unsafe conditions or emergencies. You may not distract or interfere with the driver.
4. Prohibited conduct
Violence, threats, harassment, disorderly conduct, dangerous intoxication, illegal drugs, smoking, vaping, open alcohol, weapons, hazardous materials, damage to property, interference with vehicle operation, blocking exits and conduct that creates a safety risk are prohibited. The Company may refuse boarding or remove a passenger at the nearest reasonably safe location for violating these rules, without a refund when removal results from the passenger’s conduct.
5. Health, accessibility and service animals
You are responsible for determining whether you can safely participate considering your health, mobility and medical needs. Contact the Company as early as practicable to request an accessibility accommodation. Legally required reasonable accommodations and trained service animals will be permitted. Staff do not provide medical care, personal-care assistance or medication administration unless expressly arranged in writing.
6. Acknowledgment of risks
Motor-vehicle travel and public events involve risks that cannot be completely eliminated, including collisions; sudden braking, turning or acceleration; slips, trips and falls; curbs, steps, uneven or wet surfaces; traffic; road defects; construction; weather; mechanical interruption; criminal or negligent acts of other passengers or unrelated third parties; delays in emergency assistance; and loss or damage to belongings. These risks may cause property damage, injury, illness, disability or death.
7. Voluntary assumption of risk
To the fullest extent permitted by California law, you knowingly and voluntarily assume the inherent and ordinary risks of waiting for, boarding, riding in and exiting the trolley, and risks created by your own conduct or failure to follow instructions. You do not assume risks that the law does not permit the Company to transfer to you.
8. Release of certain claims
To the fullest extent permitted by California law, you release The DTLA Trolley Company, LLC and its owners, members, managers, employees, drivers, contractors, affiliates, sponsors, event partners, venues and agents from claims arising from the inherent or ordinary risks described above; your own acts or omissions; ordinary acts of unrelated third parties outside their reasonable control; and, only to the extent lawfully releasable, ordinary negligence connected with voluntary event or recreational aspects of the experience.
This release does not apply to gross negligence, reckless or willful misconduct, fraud, intentional injury, violations of law, breach of nonwaivable statutory duties or any liability that California law does not permit to be waived. Nothing here reduces any legally required duty of care.
9. Passenger-caused losses
To the fullest extent permitted by law, you agree to reimburse the Company for reasonable losses, damage, fines or third-party claims directly caused by your unlawful, intentional, reckless or negligent misconduct; a prohibited item; your violation of these terms; or property damage you cause. You are not required to indemnify any party for its own negligence or other non-indemnifiable conduct.
10. Emergency assistance
If you experience an apparent emergency and cannot communicate, you authorize staff to contact emergency services and provide reasonably available information. The Company is not a medical provider. You remain responsible for ambulance and medical expenses except as otherwise required by law.
11. Personal property
You are responsible for your belongings. The Company does not guarantee recovery or replacement of property left in or around a vehicle. Any limitation applies only to the extent permitted by law.
12. Cancellation and interruption
The Company may delay, modify, suspend or cancel service when reasonably necessary for safety or circumstances outside its reasonable control. Promotional or complimentary reservations have no cash value. Missing a departure does not guarantee accommodation on a later vehicle. These provisions do not limit legally protected consumer rights.
13. Photography and privacy
Public-event photography may occur. Promotional use of a clearly identifiable passenger’s image should be governed by separate consent when required. Reservation information will be used to administer the ride, communicate operational information, prevent duplicate reservations and maintain legally required records. Marketing consent is separate and is not required to ride.
14. Incident reporting and disputes
Report any injury, collision, unsafe condition or lost item as soon as reasonably possible to info@dtlatrolley.com. Before filing a non-emergency civil claim, both sides agree to make a good-faith effort to resolve the matter informally. Either side may propose mediation in Los Angeles County. This does not prevent emergency relief, regulatory reports, small-claims proceedings or action needed to preserve a limitations period.
15. California law; severability
California law governs these terms. Subject to nonwaivable jurisdiction and consumer-protection rules, proceedings shall be brought in an appropriate court in Los Angeles County. If a provision is invalid, it will be enforced to the maximum lawful extent or severed, and the remaining terms will continue. These terms shall never be interpreted to waive a duty or liability that cannot lawfully be waived.
16. Electronic acceptance
Your affirmative checkbox acceptance and submission constitute your electronic signature. The Company may retain your name, reservation information, acceptance time and the version of the terms accepted. Your electronic acceptance has the same effect as a handwritten signature to the extent provided by California law.